Privacy Policy for Turnexedic

Last Updated: 28/07/2026

At Turnexedic, accessible from our website, we prioritize the privacy of our visitors and users. This Privacy Policy document outlines the types of personal information that is collected and recorded by Turnexedic, how we use it, the legal bases for processing it, and your rights concerning your personal data. We are committed to protecting your personal data in accordance with the applicable data protection laws and regulations governing personal data protection in our jurisdiction.

1. Scope of This Policy

This Privacy Policy applies to all personal data collected through our website, mobile application, and related services (collectively, the "Service"), which primarily focus on facilitating mobile phone account top-ups and related smartphone-focused services. By utilizing our Service, you acknowledge and agree to the collection, transfer, storage, and processing of your personal information as described herein.

2. Personal Data We Collect

To provide our mobile account top-up services efficiently, we collect several categories of information. This information may be provided directly by you or collected automatically during your interaction with our platform.

• Identity and Contact Information: This includes your name, email address, and mobile phone number (specifically the number to be topped up).
• Transaction and Financial Data: While we do not store full credit card details on our servers, we collect transaction history, payment status, invoice details, and partial payment information necessary to verify transactions through our authorized payment processors.
• Technical and Usage Data: We automatically collect information about how you access and use our Service, such as your IP address, browser type, operating system, device identifier, pages visited, and the dates and times of your visits.
• Cookies and Tracking Technologies: We use cookies to enhance user experience, remember your preferences, and analyze traffic patterns. You can manage your cookie preferences through your browser settings.

3. Purposes of Data Processing

Turnexedic processes your personal data for specific, explicit, and legitimate purposes. We do not process your data in any manner incompatible with these purposes:

• Fulfillment of Services: To process and complete your mobile account top-up requests, verify payments, and deliver the purchased credits to the designated smartphone number.
• Customer Support: To address inquiries, resolve technical issues, handle refunds, and improve our overall customer service experience.
• Security and Fraud Prevention: To detect, prevent, and mitigate fraudulent activities, unauthorized access, and other security incidents on our platform.
• Marketing and Communication: With your explicit consent, to send you promotional offers, service updates, and newsletters related to our smartphone services.
• Legal Compliance: To comply with applicable statutory obligations, tax laws, financial auditing requirements, and legal requests from regulatory authorities.

4. Legal Bases for Processing

We process your personal data under the following legal frameworks:

• Performance of a Contract: The processing of your contact details, transaction history, and phone number is essential to execute the agreement you enter into with us when purchasing mobile top-ups.
• User Consent: For specific operations such as marketing communications and the deployment of certain analytical cookies, we rely on your explicit consent, which can be withdrawn at any time.
• Legal Obligation: We process certain financial and transaction records to comply with accounting, tax, and anti-money laundering regulations.
• Legitimate Interests: We may process technical data to maintain platform security, optimize performance, and improve our interface layout.

5. Data Retention Period

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Transaction history and financial records are stored for a period mandated by local tax and commercial laws. When personal data is no longer required, it is securely deleted, anonymized, or destroyed using industry-standard security protocols.

6. Sharing and Disclosure of Personal Data

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers under strict confidentiality agreements to facilitate our services:

• Payment Gateways: To securely process payment transactions.
• Telecommunication Operators: To transmit the top-up amount to the specified smartphone account.
• IT and Hosting Providers: To maintain our cloud infrastructure, database management, and website security.
• Legal Authorities: When required by law, subpoena, or regulatory directive, we may disclose your information to protect our legal rights or comply with judicial proceedings.

7. Data Security Measures

Turnexedic implements robust technical, physical, and organizational security measures designed to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. We utilize SSL encryption for data transmission, restrict access to personal data to authorized personnel only, and conduct regular security assessments of our infrastructure. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights Regarding Personal Data

As a user of our Service, you possess specific rights regarding your personal data under applicable data protection laws. These rights include:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): Under certain conditions, you may request the deletion of your personal data from our records.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Restrict or Object to Processing: You have the right to object to or request the restriction of the processing of your personal data under specific circumstances.
• Right to Data Portability: You may request that we transfer your personal data to another service provider in a structured, commonly used format.

To exercise any of these rights, please contact our data protection team using the contact details provided below. We will respond to your request within the statutory timeframe required by law.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, technological advancements, or regulatory requirements. Any modifications will be posted directly on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data management practices, please contact us at:

Company: Turnexedic
Address: J5PX+6J9, Al Khoudh St Seeb عمان
Email: turnexedic-client@gmail.com
Phone: +968 96-466-890